Shipping Policy
We strive for fast delivery. The general rule is that orders placed on workdays before 2:00 PM will be shipped the same day, with an exception. If you order after 2:00 PM, your order will be shipped the next working day. Orders placed on weekends or public holidays will be posted the next working day.
Shipping method
Our orders are carefully transferred to DHL. From the moment the package leaves us, the responsibility is for a safe and timely delivery at DHL. Of course we remain closely involved and we do everything we can to make the shipment go as smoothly as possible. If something goes wrong, we would like to think along with you to come to a suitable solution.
Shipping methods
When processing your order you can choose from the following shipping methods:
- Thuisbezorging via DHL: je bestelling wordt geleverd op het door jou opgegeven adres.
- Levering bij een DHL Servicepunt (alleen in Nederland): je pakket wordt automatisch naar het dichtstbijzijnde DHL-punt gestuurd. Via de Mijn DHL app kun je het afleverpunt eventueel aanpassen naar een andere locatie.
NB! You cannot select a service point yourself. It automatically goes to the nearest DHL service point. You can change this service point to another location via the My DHL app.
Not picked up package
If a package is not collected from the service point on time, it will be automatically returned to us.
Do you still want to receive the package?
That's possible! You will then receive a payment request for the new shipping costs. As soon as these have been paid, we will resend your package.
Do you choose to cancel the order?
We will then refund the amount of the items, excluding the original shipping costs. These are deducted as a contribution to the shipping and handling costs incurred.
Tip: Pick up your package in time to prevent extra costs. You will always receive a report from DHL as soon as it is ready.
Free shipping
The following countries can use free shipping from 70:
- Nederland
- België
- Duitsland
- Frankrijk
Returns Policy
Returns can be made within 14 days of receipt, provided the product is unused and in its original condition. A return must always be registered in advance. You do this by informing us by telephone or email. You can read more information about our returns policy here: returns policy.
Sustainably packaged
We package your order with attention to people and the environment. Our filling materials are made from biodegradable corn starch – fully compostable and suitable for the green bin.